Complaints Policy - REVO Legal

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How to Complain Legal Ombudsman SRA Complaints Further Help

Our Commitment

At Revo Legal, we are committed to providing high-quality legal services and client care. We regularly review our practices to ensure compliance with the rules and standards set by the Solicitors Regulation Authority (SRA).

If at any point you become unhappy or concerned about our service, please let us know immediately so we can do our best to resolve the issue.

How to Complain to Us About Service

Step 1: Initial Contact

In the first instance, please raise your concern with the lawyer handling your matter.

Step 2: Formal Complaint

If you wish to make a formal complaint, please write to our Complaints Manager at:

Contact Our Complaints Manager

Email:

complaints@revo.legal

Post:

Revo Legal
102 High Street
RG10 8DE

What We Will Do

Acknowledge your complaint, usually within 2 business days, and provide you with a copy of this policy if you do not already have one.

Investigate your complaint promptly and fairly.

Provide a written final response within 8 weeks.

Important: We will be open and transparent with our findings. Making a complaint will not affect how we handle your matter.

If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman (see "Complaining to the Legal Ombudsman" below).

Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist, which are competent to deal with complaints about legal services. However, we do not agree to the use of these alternatives.

Online Dispute Resolution

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU 'ODR platform'. Visit the ODR platform

Complaining to the Legal Ombudsman

If we cannot resolve your complaint, the Legal Ombudsman may be able to help. They investigate complaints independently.

Time Limits

You must first give us the chance to resolve your complaint. If you remain unhappy, you can contact the Legal Ombudsman:

Within 6 months of our final written response; and
Within 1 year of the act/omission you are complaining about; or
Within 1 year of when you should reasonably have known there was a problem.

Legal Ombudsman Contact Details

Website:

www.legalombudsman.org.uk

Phone:

0300 555 0333

Email:

enquiries@legalombudsman.org.uk

Post:

Legal Ombudsman
PO Box 6806
Wolverhampton, WV1 9WJ

Note: If your complaint is regarding fees, we may still take litigation to recover outstanding fees. To prevent litigation, you should settle the outstanding fees and the Legal Ombudsman would still be able to consider and investigate your complaint.

Complaining to the SRA

You also have the right to raise concerns with the Solicitors Regulation Authority (SRA) if you are worried about our professional behaviour.

This may include issues such as:

Dishonesty

Losing or misusing your money

Treating you unfairly due to age, disability, or another protected characteristic

SRA Contact Details

Website (to make a report):

www.sra.org.uk/consumers/problems/report-solicitor

Phone:

0370 606 2555

Post:

SRA
The Cube, 199 Wharfside Street
Birmingham, B1 1RN

Further Help

Need Assistance?

If you require assistance to make a complaint, please let us know and we will do our best to help.